Casino Host

Pay Rate: $64,328.29/yr. minimum, Dependent on experience
Shift: Varies
Posting Type: Full-Time. Exempt 

A FULL HOUSE OF TOTAL REWARDS

• Competitive Pay: Starting salary range of $64,328.29 - $70,761.11/year, depending on experience, with career growth potential up to $92,632.74/year through annual performance-based merit increases.   
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

PURPOSE

Under the direction of the Director of Player Development and Executive Host the Casino Host will build loyalty and increase revenue by developing and maintaining relationships with VIP-level guests. 

ESSENTIAL DUTIES / RESPONSIBILITIES 

• Guest Acquisition & Retention Programs: Assist with identifying and acquiring high-value guests by executing recruitment and retention initiatives, while supporting targeted outreach efforts designed to increase visitation, loyalty, and sustained engagement.
• Sales Relationship Development: Develop and maintain sales relationships with prospective and assigned guests, increasing visitation and gaming revenue through consistent outreach, personalized service, and effective follow-up.
• High-Value Guest Activity & Program Management: Support the management of gaming activity and program participation for high-value guests by: 

- Tracking and monitoring guest feedback to identify service opportunities.

- Analyzing and utilizing player tracking system data to guide outreach and offers.

- Communicating and marketing relevant promotions and events.

- Expediting player requests, including processing and fulfilling comp requests.

- Approving and monitoring comp issuance in alignment with player performance and established guidelines.

• Guest Service, Professionalism & Discretion: Maintain high levels of guest service and professionalism; safeguard confidentiality and exercise discretion in all communications to and about guests, ensuring trust and compliance. 
• Marketing Collaboration & Recognition Programs: Support the Marketing Department with casino promotions and implementation of recognition programs for high-value players and assist with execution and guest-facing communication as needed.  
• Responsiveness & Availability: Keep the company phone accessible at all times; respond promptly and professionally to guests and coworkers, ensuring timely follow-through on commitments and requests.
• Operational Support & Other Duties: Perform additional duties as assigned to support department objectives, guest service standards, and business needs.

Education and Experience:

• Four (4) years of guest service experience with at least two (2) years in tourism, hospitality or gaming.
• Familiarity with casino player tracking software preferred. 

Skills and Abilities:

• Revenue Growth & Player Acquisition: Demonstrates ability to prospect, qualify, and convert high-value guests through consistent outreach; meets activity/visit goals and contributes to measurable increases in visitation and gaming revenue.
• VIP Relations: Builds strong VIP relationships through proactive, personalized service; represents the brand with maturity and professionalism; resolves issues quickly using sound judgment while protecting confidentiality and ensuring compliance.
• Data Analysis: Collects and analyzes player data and guest feedback to identify trends and opportunities.
• Organization & Communication: Demonstrates strong organizational skills by prioritizing requests, maintaining accurate and timely documentation, and consistently following through on commitments; communicates clearly, professionally, and promptly with guests and internal teams.
• Technical Proficiency: Proficient in Microsoft Word, Excel, and Outlook to maintain records, track activity, manage calendars, and produce accurate summaries and reports.
• Gaming Operations Knowledge: Solid understanding of casino operations and guest service expectations, including player development principles, promotions/events, and comp practices to deliver seamless VIP experiences.