Director, Sales - Academic Healthcare and Higher Education

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Summary

This role is open anywhere in the United States

The Director, Sales, Academic Healthcare and Higher Education is responsible for leading and scaling a high performing sales organization focused on higher education and academic healthcare institutions across the United States. This role drives growth through strategic territory planning, accurate forecasting, and executive level customer engagement while fostering a culture of collaboration, accountability, and excellence.

At Genesys, we are transforming how organizations connect with their customers by leading with empathy, innovation, and AI powered experiences. Joining Genesys means becoming part of a global organization that empowers teams to deliver meaningful outcomes for customers and communities.

Key Responsibilities

• Lead, recruit, hire, coach, and develop a team of Account Executives to achieve and exceed revenue targets

• Own and execute regional sales strategy across new logo acquisition, expansion, and customer migration or evolution initiatives

• Drive accurate forecasting, pipeline management, and strategic account planning to support predictable growth

• Partner with Account Executives on complex, enterprise level sales cycles, including executive presentations, negotiations, and deal strategy

• Build strong relationships with C level executives, senior stakeholders, and key influencers within academic healthcare and higher education institutions

• Increase pipeline generation within existing customers and targeted prospects through proactive engagement and territory development

• Collaborate cross functionally with marketing, solution consulting, customer success, and leadership teams to deliver exceptional customer experiences

• Promote a results driven, inclusive, and high energy sales culture aligned with Genesys values

Qualifications

• Proven experience managing and developing sales teams, including recruiting, hiring, coaching, and performance management

• Knowledge of the CCaaS, Digital, and AI market for Higher Education & Academic Health markets.

• Demonstrated success leading complex, enterprise level sales cycles with consistent revenue attainment

• Experience selling cloud or SaaS based software solutions, preferably within CCaaS, digital engagement, or AI driven platforms

• Strong ability to communicate, influence, and negotiate with executive level decision makers

• Experience participating in both strategic and tactical sales planning at a regional or national level

• Results oriented mindset with a passion for winning and developing high performing teams

• Bachelor’s degree or equivalent professional experience

• Ability to travel up to 50%

#LI-CP1

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.