Housekeeping Dispatcher

Pay Rate: $25.56/hr. minimum, Dependent on experience
Shift: Day. Weekends are required.
Posting Type: Full-Time. Non-exempt

A FULL HOUSE OF TOTAL REWARDS

• Competitive Pay: Initial hiring range of $25.56/hr. - $26.83/hr. DOE, with potential up to $36.80/hr. through annual performance merit increases.
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

PURPOSE

The Housekeeping Dispatcher at Snoqualmie Casino & Hotel will play a pivotal role in facilitating the seamless operation of the housekeeping department. This position ensures the efficient coordination of cleaning schedules and tasks, acting as the communication hub between management, housekeeping staff, and other departments to maintain exceptional standards of cleanliness and guest satisfaction.

ESSENTIAL DUTIES / RESPONSIBILITIES

• Coordinate Cleaning Schedules: Develop and manage dynamic cleaning schedules in coordination with the Housekeeping Supervisor to optimize team efficiency and address occupancy demands.
• Assign and Prioritize Tasks: Allocate daily cleaning tasks to housekeeping staff, prioritizing based on guest needs and room turnover requirements.
• Work Orders: Act as a liaison to the housekeeping teams by intaking details and submitting work orders for room and hotel maintenance and repair needs. Track progress and escalate any issues or delays to Housekeeping management for resolution.
• Communication Hub: Serve as the primary liaison between management, housekeeping staff, and other departments, ensuring clear and efficient communication.
• Guest Requests: Respond promptly to guest requests related to housekeeping, coordinating with the team to ensure swift and satisfactory resolution.
• Data Management: Maintain accurate records of cleaning schedules, work orders, and guest interactions, providing necessary reports to management.
• Other duties as assigned.

Education and Experience:

• One (1) year of experience in a hospitality, housekeeping, or administrative role. Experience in a coordinator or dispatch role within a hotel or similar environment preferred.
• Familiarity with housekeeping operations and scheduling software preferred.
• Proficiency in English for reading, writing, and verbal communication, with the ability to effectively engage and communicate with a diverse workforce to accurately capture and convey information.

Skills and Abilities:

• Organizational Skills: Demonstrates strong organizational abilities to manage schedules and prioritize tasks efficiently.
• Communication Skills: Possesses excellent verbal and written communication skills to effectively liaise between departments and handle guest requests.
• Problem-Solving: Exhibits strong problem-solving skills to address scheduling conflicts and resolve guest issues promptly.
• Attention to Detail: Maintains a high level of attention to detail to ensure accurate task assignments and record-keeping.
• Team Collaboration: Works effectively within a team environment, supporting colleagues and ensuring seamless coordination of tasks.
• Adaptability: Shows flexibility and adaptability to respond to changing priorities and work demands in a fast-paced environment.
• Technical Proficiency: Is proficient in using computer software, including Microsoft Office and property management systems, to manage schedules and data.

Snoqualmie Casino & Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.