Managed Services Delivery Lead

Onsite/hybrid in Everest, NJ

• Onsite/onshore Delivery Manager serving as single point of accountability across ERP and EPM managed services
• Responsible for business coordination, ticket triage and prioritization, stakeholder communication, and ensuring strategic use of support hours including backlog resolution
• This is a coordination and governance role and does not perform technical ticket resolution. New Jersey-based, 80 hours/month

Managed Services Delivery Manager

Position Summary

• The Onsite Delivery Manager is the single point of accountability for Oracle Cloud Application Managed Services delivery at a designated customer account
• This role provides onsite/onshore coordination across ERP and EPM support streams, ensuring better alignment across teams, improved forecasting and planning, and more strategic use of support hours, including backlog resolution and future initiatives
• The purpose of this role is to streamline communication, enhance responsiveness
• This is a coordination and governance role focused on delivery oversight, not technical execution

Responsibilities

• Serve as the single point of accountability across ERP and EPM managed services delivery for the customer
• Provide business coordination between Datavail delivery teams and customer stakeholders 
• Lead initiative planning, including identification and prioritization of future work and strategic use of support hours 
• Perform L3 ticket triage, assign, prioritize, and route tickets to appropriately skilled resources 
• Drive backlog resolution strategy 
• Own stakeholder communication, including regular status updates and escalation management 
• Streamline communication and enhance responsiveness across teams