Production Manager

 Town & Country Living is a global leader in home décor, textiles, and design. Our expanded family includes Home Dynamix and Amalgamated Textiles, providing more than 60 years of combined experience in the home décor industry. The combination of all three companies together brings unmatched expertise and excellence in sales, design, development, sourcing, supply chain efficiencies, customer service, and e-commerce fulfillment. With our company’s diverse multi-product assortment across all home categories, we can provide excellent offerings and service to our retail partners while responding quickly to the ever-changing needs of the marketplace.  

Summary

The Production Manager is responsible for the overall management and supervision of end-to-end project management and production for direct import, POE, and warehouse orders. This role requires a strong operational foundation to execute orders from allocation through shipping while leading a team of Production Coordinators. As a data-driven leader, you will act as the primary architect for production reporting, transforming raw supply chain data into actionable insights for executive leadership.

Key Responsibilities

Team Leadership & Management

• Lead and support a team of Production Coordinators, providing direction and setting clear priorities.
• Conduct performance evaluations and development plans to ensure productivity and quality standards.
• Serve as the point person for team training and continual system support.

Production & Delivery Oversight

• Manage the production process from order allocation through final handover to the customer.
• Coordinate forwarder handovers for direct import/POE and manage warehouse receipt transfers.
• Negotiate and establish production schedules with agents and factories to meet customer dates.
• Collaborate with internal teams to develop reallocation strategies when delivery timelines cannot be met.

Advanced Data & Reporting Management

• KPI Dashboard Ownership: Develop and maintain production dashboards to track factory on-time performance, lead-time variances, and fulfillment rates.
• Executive Reporting: Generate weekly and monthly production status reports for the VP of Production, identifying risks and bottlenecks.
• System Integrity: Monitor and validate all rollouts and replenishments in ERP systems, tracked by factory cargo ready dates and customer shipping windows.
• Financial Close Support: Ensure all customer orders are accurately shipped and invoiced to support month-end close financial activities.
• Process Engineering: Act as a key contributor in process refinement and the development of automated reporting tools.

Communication & Operations

• Act as the main point of contact between agents and internal departments to ensure alignment.
• Lead weekly order status meetings to ensure departments meet timeline requirements.
• Provide operational support for preproduction, order execution, and postproduction follow-up.

Technical Competencies

• ERP Mastery: Strong comprehension and expert use of business systems and ERP environments.
• Advanced Analytics: Expert proficiency in Microsoft Excel (Pivot Tables, VLOOKUPs) and data visualization.
• Process Refinement: Ability to engineer and refine business processes for better data flow.

Education and Experience Requirements

• Bachelor’s Degree Required.
• Minimum 3 Years of production and business operations experience in retail/wholesale textile or related industry.
• Minimum 1 Year of supervisory experience.
• Proven track record in managing direct import, POE, and warehouse order cycles.

Candidate Attributes

• Exceptional creative problem-solving and analytical skills.
• Expert verbal, written, and presentation skills.
• Ability to navigate large cross-functional teams and manage multiple projects concurrently.
• Results-driven, self-motivated, and adaptable.