Business Operations Manager – Commercial Banking Real Estate – Vice President

You are experienced in process improvement, business transformation, and change management. A role as a Business Operations Manager making meaningful change in an industry-leading Commercial Real Estate department is for you.  

As a Business Operations Manager in Commercial Real Estate, you will lead strategic change, including operating model, process, technology, product and risk/controls. You will become a business subject matter expert who partners across all functional areas to develop a best in class client and employee experience. 

Job responsibilities: 

• Drive strategic change across Commercial Real Estate by leading cross-functional teams 

• Provide leadership and guidance to team members to foster a culture of innovation and continuous improvement 

• Work with Technology and Product teams to prioritize and deliver projects and process re-engineering efforts to deliver operational excellence 

• Partner with Sales, Credit Risk, Payments and middle office on process design and execution 

• Help determine changes to roles and responsibilities as technology, business process and operating models evolve 

• Perform other responsibilities as assigned 

Required qualifications, capabilities and skills: 

• Five plus years of project management experience with emphasis on process re-engineering and business transformation 

• Ability to work in a demanding, fast paced environment with competing priorities 

• Demonstrated leadership skills with the ability to inspire and motivate teams 

• Proven track record of leading successful projects and initiatives 

• Strong oral and written communication skills 

• Advanced expertise with Microsoft Office suite, particularly Excel, PowerPoint and Pitch Pro 

 Preferred qualifications, capabilities and skills: 

• In depth understanding of Commercial Real Estate operations and market dynamics 

• Self-starter with the ability to work independently 

• Strong interpersonal skills and the ability to work collaboratively; develop strong partnership with multiple levels of employees 

• Leadership experience in managing diverse teams and driving organizational change 

• Strong analytical skills with attention to detail and the ability to interpret and present complex data 

• Bachelor’s Degree preferred; MBA is advantageous