HVAC Counter Sales Associate

About VP Supply Corp

VP Supply Corp is a family-owned wholesale distributor of plumbing, HVAC, and electrical supplies with over 60 years of industry experience. With 18+ locations across New York, Pennsylvania, and beyond, we pride ourselves on providing dependable service, knowledgeable support, and long-term partnerships to contractors, builders, and homeowners.

We’re currently seeking a HVAC Counter Sales Associate to join our Rochester branch. This is a great opportunity for someone with HVAC knowledge who enjoys working directly with customers and being part of a fast-paced, team-oriented environment.

Position Overview

The HVAC Counter Sales Associate plays a key role in supporting our contractor and walk-in customers by providing product knowledge, order support, and exceptional service at the counter. This role is ideal for someone with HVAC experience who enjoys problem-solving, learning new products, and building strong customer relationships.

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Key Responsibilities

• Greet and assist customers at the counter in a professional and friendly manner
• Provide product recommendations and technical guidance based on customer needs
• Process orders accurately using internal systems
• Support customers with product availability, pricing, and order status
• Maintain a clean, organized, and well-stocked counter area
• Build strong relationships with repeat customers and contractors
• Stay up to date on HVAC products, vendor offerings, and industry trends
• Collaborate with warehouse and sales teams to ensure timely order fulfillment
• Assist with light warehouse or order-picking tasks as needed
   

 What We’re Looking For

• 1–3 years of experience in HVAC, counter sales, or a related trade environment 
• Strong product knowledge or hands-on HVAC experience preferred 
• Customer-focused mindset with strong communication skills 
• Ability to problem-solve and stay organized in a fast-paced setting 
• Willingness to continue learning and growing within the HVAC industry
• Reliable transportation and ability to work a consistent schedule
   

Why Join VP Supply?

• Stable, growing company with long-term career opportunities
• Supportive team environment with hands-on training
• Opportunity to build industry knowledge and advance within the organization
• Competitive hourly pay based on experience
• Benefits package including health insurance, 401(k), paid time off, and more
   

Physical Requirements

• Ability to stand for extended periods (up to 8 hours)
• Occasional lifting of up to 50 lbs
• Regular use of computers and standard office equipment