Licensed Armed Security Guard

Responsibilities and Duties: Under the supervision of the Director of Family and Prevention Services, the primary responsibility of the Licensed Armed Security Guard will be to maintain a secure clinic-based environment. The Licensed Armed Security Guard must balance a commanding, authoritative presence with exceptional de-escalation and crisis management skills. The Licensed Armed Security Guard will be responsible for access control, enforcing staggered arrival/departure protocols, monitoring interactions for safety, and responding swiftly to any threats or breaches of clinic policy.

MillarRich is a trauma-informed organization that values empathy, open communication, and respectful collaboration. The Licensed Armed Security Guard demonstrates a strong awareness of how trauma can impact individuals and communities and approaches their work with compassion, cultural humility, and a commitment to inclusivity.

Specific duties include:

1. Physical Security and Monitoring:
2. Manages the entry and exit of all clients, ensuring custodial and visiting parents do not cross paths in strict adherence to the clinic’s staggered arrival and departure protocols;
3. Conducts regular foot patrols of the clinic, waiting areas, and parking lot. Monitors cameras to identify potential security risks or unauthorized individuals on the premises;
4. Ensures all visitors comply with clinic rules, including the strict prohibition of unauthorized weapons, drugs, or alcohol on the premises. Conducts wand screenings or bag checks as required by clinic policy;
5. Cooperates fully with local police, sheriff's deputies, and emergency responders during incidents, providing clear situational briefings and evidence (e.g., Closed-Circuit Television (CCTV) footage) when requested;
6. Maintains complete control, retention, and safe handling of their issued/approved firearm at all times, adhering strictly to Tennessee state laws and company use-of-force policies;
7. De-escalation and Crises Intervention:
8. Acts as the first line of defense in defusing tense or hostile situations. Uses verbal de-escalation techniques to manage agitated parents or family members before a situation becomes physical;
9. Responds rapidly to physical altercations, medical emergencies, or attempts at unauthorized child removal (flight risks). Detains individuals, if necessary and legally permissible, until local law enforcement arrives;
10. Writes detailed, objective, and accurate incident reports. Because the clinic operates under court mandates, reports may be subpoenaed and used in family court proceedings;
11. Administrative and Communication Support:
12. Answers incoming phone calls in a professional manner, relays accurate messages, and directs inquiries to appropriate staff members;
13. Provides clear and timely communication to relevant stakeholders (e.g., clinic staff, supervisors, custodial and visiting parents, etc.), regarding scheduling, procedures, and service-related needs;
14. Assists with basic front-desk duties including, but not limited to, greeting visitors, verifying appointments, and ensuring proper check-in procedures;
15. Supports documentation and data-entry tasks such as logging visitor activity, updating shift notes, and submitting required forms or reports in accordance with clinic protocols, as needed;
16. Coordinates with program staff to ensure smooth operational flow, including communicating delays, transitions between families, or emergent issues requiring team awareness;
17. Compliance and Quality Assurance:
18. Ensures compliance with all applicable state and federal laws, court mandates, and accreditation standards;
19. Maintains confidentiality and data integrity in line with HIPAA (Health Insurance Portability and Accountability Act) and other privacy laws;
20. Always ensures the safety and well-being of the client and self, including the appropriate use of safety-care or de-escalation techniques as needed following training; 
21. Other duties may be assigned as circumstances warrant.

Knowledge, Skills, Abilities and Personal Characteristics:

1. High school diploma or equivalent required. 
2. Must possess a current and valid Armed Security Guard Registration issued by the State of Tennessee (Tennessee Department of Commerce and Insurance (TDCI), Private Protective Services (PPS) Program).
3. Must be at least 21 years of age.
4. Must possess a valid Tennessee driver’s license.
5. Minimum of 2-3 years of relevant experience as an armed security guard or in a law enforcement role or military role.
6. Demonstrated proficiency with firearms and adherence to strict use-of-force continuums.
7. Exceptional interpersonal and communication skills with an ability to remain calm, neutral, and professional when interacting with individuals in extreme emotional distress.
8. Current certification in CPR, AED, and First Aid.
9. Formal training in crisis intervention, verbal de-escalation, or trauma-informed care.
10. Ability to stand or walk for extended periods (up to 8-12 hours).
11. Physical ability to quickly respond to emergencies, which may include running, restraining individuals, or lifting heavy objects/persons if necessary.
12. Excellent visual and auditory acuity to monitor environments and detect subtle signs of conflict.
13. Must maintain all required licenses and certifications in good standing throughout employment.
14. Excellent written and verbal communication skills, including the ability to communicate complex information clearly to a non-clinical audience (e.g., families, support staff).
15. Commitment to the mission of MillarRich, principles of person-centered planning, self-determination, and trauma-informed care.
16. Proficient with Microsoft Office Suite or related software.
17. Ability to adapt to the needs of the organization and employees.
18. Commitment to ethical behavior with a willingness to adhere to all company policies.
19. Self-motivated, supportive of others, and energized by continuous learning, especially about diverse lived experiences.