Loan Insurance Servicing Representative

• Update incoming homeowner insurance renewal bills and changes in insurance carriers
• Pay homeowners insurance premiums from escrow accounts
• Follow up with customers with cancelled homeowners' insurance policies to obtain renewals
• Place cancelled homeowners' insurance customers on Proctor Insurance/Issues letters/Pays Proctor Bill
• Set up new loans with PMI and pay monthly PMI premiums from escrow accounts
• Review monthly PMI report for loan accounts reaching PMI termination status and remove PMI requirements for loans meeting bank standards
• Prepare and mail PMI notifications to borrowers
• Prepare and submit requests for PMI removal
• Cancel PMI coverage for paid off loans
• Review escrow accounts as they are set up for new loans
• Gather and process required documentation related to homeowners' insurance claims
• Handle loan servicing inquiries from customers
• Correct loan payment application errors
• Serve as a backup for the Loan Escrow Servicing Representative
• File loan documentation in individual loan files (physical and electronic)
• Assist with audit of electronic loan files
• Order department supplies
• Make recommendations to the Manager to improve efficiency and effectiveness of department
• Assist in department where needed

Assist with mail distribution and receptionist coverage as needed

• Responsible to the Loan Administration Manager for the fulfillment of duties
• Has customer contact & handles loan servicing inquiries from customers
• Has contact with business' relating to the Bank and is to conduct these relationships in a manner that will enhance the overall marketing effort of the Bank

May be called upon from time to time to participate in Bank and community events

• High school diploma or GED equivalent
• Comfortable and proficient working with numbers
• Computer/systems aptitude and ability; proficient with department software and Microsoft Office applications (Excel, Word and Outlook)

Strong communication, customer service and organization skills

• Operate standard business office equipment (computer, calculator, telephone, multifunction machine)
• Converse professionally with internal and external customers via telephone, e-mail and written correspondence. All communication is guided by HB Customer Service Standards
• Adhere to all compliance procedures for regulatory requirements including BSA and OFAC and complete all required training

Adhere to established Bank polices including the HB Code of Ethics and Business Conduct