Where will your career take you next? Let’s find out together.
At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travelers worldwide, making sure we’re there every step of their journey with proactive care, personalized cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.
Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.
About Travelex Insurance Services
Travelex Insurance Services is a leading travel insurance provider in the United States with over 25 years of industry expertise helping people dream, explore and travel with confidence. With varying levels of comprehensive travel insurance coverage, Travelex has a protection plan to help meet your needs and safeguard against the unexpected. Offering plans from basic – low cost and family friendly, to plans for business or luxury travel. Wherever in the world your travels take you, it is important to protect both yourself and your trip investment.
What you’ll be doing:
In this role, you will play a critical part in strengthening product knowledge across the organization by designing and delivering impactful learning experiences for employees at all levels. You will support internal training efforts for new product launches, updates to existing products, and process‑related learning, while helping build consistency across product‑focused education within the business.
You will:
- Collaborate with people leaders to assess learning needs related to products and processes and recommend appropriate learning delivery methods.
- Partner with departments and subject‑matter experts to design effective role‑specific training and onboarding experiences.
- Work closely with the Product/Business Development team to develop learning resources for both new and existing products.
- Support partner learning needs by recommending training solutions, designing materials, and identifying effective delivery approaches.
- Conduct and manage new hire training programs, along with cross‑functional training initiatives and other learning sessions as needed.
- Assist with the design and facilitation of new joiner orientation with a focus on product knowledge and internal processes.
- Provide coaching, consultation, and development support to individuals and teams to elevate learning standards across the organization.
- Incorporate needs assessments, learning experience design, content creation, facilitation, and measurement strategies into all training initiatives.
- Evaluate training effectiveness and recommend enhancements based on learner feedback and performance insights.
- Foster strong communication between people leaders and their teams, modeling professionalism, collaboration, and a positive learning culture.
What skills and experience you’ll bring on this journey:
- Bachelor’s degree in Education, Psychology, or a related field.
- 3–5 years of proven experience in a training or learning & development role.
- Strong instructional design knowledge and experience creating learning materials, documents, and procedural guides.
- Skilled facilitator with polished presentation abilities and an engaging, learner‑centered approach.
- Excellent verbal and written communication skills.
- Tech‑savvy mindset with comfort using digital learning tools and technologies.
- Experience working in a highly cross‑functional, multi‑brand environment.
- Strong customer service orientation with the ability to collaborate across teams and levels.
- Demonstrates professionalism, positive energy, enthusiasm, and flexibility.
- Growth mindset with a desire to innovate in a fast‑changing environment.
- Commitment to modeling company values and supporting team development.
- Familiarity with travel insurance and travel experience is an advantage.
Why you’ll love working with us!
We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.
We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travelers, at every step of their journey.
Explore the world together. Protecting travelers is the core of our business, and we want to ensure you and your family are protected by offering a net rate on policy cost when you travel.
Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.
Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid arrangement ensures our employees maintain work-life balance with the flexibility to work both in the office and from home.
Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer paid time off for vacation, sick and personal leave entitlements along with anniversary leave, volunteer leave, compassionate leave and a comprehensive paid parental leave scheme.
Investing in your health and your future. We offer a competitive high deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.
Apply today and let’s go to great places together!
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