Sales Support Coordinator-DGF

Job Number & Title:                          500  – Sales Support Coordinator-DGF

Date Prepared/Revised:                   1/30/26

Department #/Location:                  162 - Private Label Sales

FLSA Status:                                       Hourly, Non-Exempt

Reports To:                                         VP of Private Label Sales

Responsible For:                               N/A

Educations & Qualifications:        High School Diploma or GED required.  College degree is preferred but not required.   Must be organized, proficient in Microsoft Office with excellent verbal and written communications skills. Must be a self-starter with strong communication, time management and problem-solving skills. Previous sales support, customer service, and project management experience are preferred.

Summary             Provides administrative and operational support to the Sales Department, with emphasis on Private Label business. Acts as a key liaison between customers and internal teams to support order execution, product setup, packaging development, and issue resolution. This is a full-time, partially remote position.

Essential Functions

Sales & Customer Support

• Support customer requests related to orders, inventory, transportation issues, deductions, and On-Time/In-Full (OTIF) reporting and coordinate resolution internally.
• Process weekly coupon clearinghouse invoices and related reporting.

New Item Setup & Product Data

• Support new item launches by coordinating item setup communications, customer forms, samples, and product specifications.
• Manage customer portals and syndicated data platforms (e.g., 1WorldSync, Syndigo) to maintain accurate pricing, packaging specs, and required documentation.

Packaging Coordination (Private Label)

• Serve as the primary contact for private label packaging development with retailers and design partners.
• Coordinate specifications, timelines, proof approvals, and required packaging documentation.

Quality Assurance & Compliance

• Monitor and coordinate resolution of QA concerns, ensuring outcomes are communicated to customers.
• Provide required customer documentation including audit reports, certificates, and insurance materials.

Cross-Functional Support

• Collaborate with Sales, QA, R&D, Accounting, and external partners to support business objectives.
• Source competitive product samples for internal review as needed.

Other Responsibilities

• Maintain confidentiality and meet assigned schedules and deadlines.
• Contribute to a collaborative, team-oriented work environment.
• Perform other duties as assigned.