About Compnow:
Compnow are a national privately owned technology company. We’re committed to being more than just an IT provider. We’re a partner that organisations can trust, rely on, and grow with. We believe that technology should empower you to achieve your full potential, and we’re here to make that happen. Whether you need a simple software update, a complex network architecture restructure, or an ongoing procurement partner – we have the expertise, experience, and passion to deliver the best IT solutions for you.
Why Compnow?
Every Voice Counts – When you join our team, your skills and ideas will be welcomed.
Be Remarkable – Your contribution is key to our success. You don’t stop growing, neither do we.
Do What’s Right – We make a point of keeping our skills current and increasing our impact.
Create Connections – Your manager acts as a mentor to help guide you and your career.
Our business rewards hard-work and initiative. We supply you with the building blocks you need to grow. Internal career opportunities are possible in the long term to grow with our company.
Perks and benefits:
- Employee discounts on IT equipment and hundreds of well-known brands
- Training programs designed for you
- Long term career pathways
- Adidas AdiCentre family and friend's discount
What you’ll do?
We are seeking Level 2/3 Systems Engineers to provide after-hours technical support across our client environments. This role is ideal for professionals who enjoy resolving complex IT issues, delivering high-quality customer service, and working effectively in a fast-paced support setting. You will collaborate closely with subject matter experts, vendors, and technical specialists to deliver reliable, responsive frontline support and ensure strong outcomes for our clients.
- Provide Level 2/3 troubleshooting and escalation support across client networks and infrastructure.
- Deliver networking support across client LAN/WAN environments, including routing, switching, firewalls, and connectivity troubleshooting.
- Complete scheduled maintenance tasks including server updates, patching, execution of standard procedures, and both pre- and post-maintenance validation.
- Create and manage tickets with accurate documentation, prioritisation, and clear technical notes.
- Provide support and troubleshooting across: Microsoft 365, Endpoint support, Application support and Networking support.
What you’ll bring?
- Demonstrated experience in an Level 2/3 Engineer Position or similar.
- Ability to configure firewall rules, including port forwarding and basic network security concepts
- Understanding of IP networking, including assigning and managing static IP addresses
- Hands-on tinkering mindset — experience building or configuring projects on platforms such as Raspberry Pi or similar
- Experience installing and configuring virtualisation platforms (e.g. VMware or Hyper-V) from scratch, including home lab environments
- Strong interpersonal and communication skills, with the ability to work effectively with both technical and non-technical stakeholders
What else do you need to apply?
- Have the ability to work from home with a 24/7 hour rotating roster, including occasional weekend work.
- Individuals who can consistently cover the graveyard shift (11:00pm to 7:00pm) will have extra considerations.
- Must be an Australian resident available to work full time without restrictions.
Compnow will provide and require all successful applicants to complete a current National Police Check as well as a new or updated state-based Working With Children Check.
We are dedicated to a welcoming, inclusive and diverse workplace for everyone - built on merit, great work, ethics and character. And finally – have you made it this far and don’t meet every single requirement? Don’t count yourself out just yet – you may be exactly the person we are looking for and encourage your application.
All submissions will be treated with the strictest confidence. No phone, email, or agency requests. We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.
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