Training Specialist and Facilitator, Learning and Development

Summary  

Deliver blended, learner-centered training for car wash, convenience store (c-store), and home office employees, including hands-on repair & maintenance, systems instruction, sales & service coaching, and leadership development. This role plays a critical part in driving consistent performance, safety, and customer experience across locations.

Key Responsibilities 

• Plan and deliver classroom, virtual, and on-the-job training. 
• Lead hands-on repair and maintenance workshops, manager-in-training programs, HR workshops, leadership development, and new-hire orientation. 
• Teach and coach sales & service techniques (personal service, empathy, active listening, objection handling). 
• Provide systems training (POS, HRIS, support ticketing, diagnostic tools). 
• Deliver leadership and supervisory modules (coaching, feedback, scheduling, conflict resolution). 
• Create and maintain lesson plans, SOPs, job aids, and assessments. 
• Assess skill gaps and track training effectiveness using operational KPIs such as sales, conversion, retention, customer satisfaction, downtime, reviews, and secret shop scores. 
• Mentor staff, coordinate with cross-functional teams, and manage training logistics and safety. 
• Additional duties as needed. 

REQUIREMENTS: DEGREE 

Bachelor’s or Associate degree in a related field (education, training, organizational development) preferred, or equivalent combination of education and experience. 

REQUIREMENTS: EXPERIENCE

• 3+ years training delivery or facilitation experience preferred. 
• Experience supporting hands-on operational, technical, or maintenance training preferred 
• Sales and service coaching experience a plus 
• Familiarity with Microsoft Office, POS, and CRM tools. 
• Strong facilitation, communication, and instructional skills. 
• Valid driver’s license and willingness to travel to field locations as required by the role 

REQUIREMENTS: PHYSICAL 

• Ability to remain in a stationary seated or standing position for various increments of time 
• Able to move about to access a variety of tools and office equipment 
• Able to consistently operate a computer or other electronic device 
• Able to ascend or descend a ladder, crouch or crawl  
• Ability to lift up to 50 lbs, lift over head, twist and turn body when appropriate 
• Must be able to communicate clearly through both verbal and written form 
• Comfortable working in field conditions (outdoors, noise, grease, wet surfaces, confined spaces) when required.